Mainland UK (Excluding Scottish Highlands)
We use a commercial carrier service, whose normal delivery schedule is Monday to Friday, 07.00 to 18.00. It is not possible to specify precise times. If you need delivery on a specific day, please add this information on the secure payment page in the extra information box. We aim to get your order to you within 5 working days.
We deliver to the entrance of your property. Our carriers do not unpack, position furniture or take away packaging. Please tell us about any access problems before you place your order.
We will require a signature for the delivery so please specify a day that you will be in to sign for the delivery.
Unfortunately due to the nature of these products we are unable to ship to the following postcodes in the Scottish Highlands:
All IV, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA34, PA37, PA38, PA39, PH19, PH20, PH21, PH22, PH23, PH24, PH25 PH26, PH30, PH31, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41 (Sector 4 ONLY), PH49, PH50.
Isle of Wight & Channel Islands
Due to our proximity to the Isle of Wight, we can deliver for no extra charge. We can also deliver to the Channel Islands but it will incur a surcharge. Please contact us before ordering so we can obtain a quote.
Republic of Ireland, Northern Ireland & Isle of Man.
It is with regret we cannot ship to either the Republic of Ireland or Northern Ireland due to the prohibitive costs involved.
Due to the nature of the product, we cannot ship these products worldwide under any circumstances.
When the delivery arrives:
Delivery will be deemed as successfully made once the product has arrived at the address specified. Signatures will be required as proof of delivery, but confirmation procedures are ultimately decided by third party organisations. All goods must be signed for by an adult aged 18 years or over. Products will be deemed to be your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk. The items will require a signature.
In case of delivery to certain business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
Should delivery be refused at the delivery address and re-requested for another date, we may charge for the second delivery, as we met our delivery obligations with the initial delivery attempt. It is the recipient's responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 3 days of delivery. If boxes look damaged on delivery we recommend the contents are inspected before accepting and signing the delivery note.
Delivery is included when ordering two or more loungers or granite bases. Other products are charged at a flat rate regardless of how many are ordered. The charges for single items of furniture and other items are as follows:
£58 for an Eva R, Eva RG, Lola, Carmen, Marina or Granite Parasol Base.
£13 for Selvas Chairs, Mini Mesa Tables and Mattresses.
£15 for the Pamela Parasol.